Personal Information Collected
Ulladulla Veterinary generally collects information from you by telephone or through facsimile, website and postal order forms. The information collected includes:
- your name
- address
- email address
- phone and facsimile numbers (for contact purposes)
Disclosure of personal information
Ulladulla Veterinary treats all information held about customers as strictly confidential. Information about customers is not sold, rented or traded for any purposes.Ulladulla Veterinary does not disclose information about you unless:
- the disclosure is required by law;
- the disclosure of the information is necessary to obtain legal or accounting advice to protect Ulladulla Veterinary’ interests or your interests. Our solicitors and accountants are under an obligation to keep such information confidential;
- disclosure is necessary to conduct appropriate checks for fraud;
- disclosure is required to carry out our obligations to you, for example to freight and transport companies such as Australia Post and Australian Air Express, in order to arrange delivery of products for you at your request;
- you have consented to our disclosing the information about you.
Security of personal information
Ulladulla Veterinary is committed to ensuring that your personal information remains secure. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure. Ulladulla Veterinary endeavours to ensure all information it holds is up to date and accurate. We encourage you to advise us of any changes in your personal information details held by us and we will use all reasonable efforts to keep your personal information up to date and accurate.
Where you provide your credit card details during the order process, these details are transmitted over a secure connection and accessed by us separately.
Access to information
You can request Ulladulla Veterinary to provide you with access to the personal information we hold about you at any time. You can contact Ulladulla Veterinary either by telephone or in writing or by email. If we are unable to provide any part of the personal information we hold about you, we will let you know why.
Use of website
For statistical purposes, we collect information about the use of our website. This includes information about the number of visits to the site, what pages were viewed, the length of each visit to the site and the previous website visited. No personal details are collected as part of the statistical information. We use cookies on our website to store certain details that will allow you to return to our store and browse and order more easily without having to re-enter certain details every time you place an order.
We do not use cookies to retrieve or store personal data.
Complaints Handing
If you have a complaint about the way we have handled your personal information, please contact us to discuss the complaint with our privacy officer. Alternatively, you may put the complaint in writing. We will respond to your complaint quickly. If you are not satisfied with our response to your complaint, then you may contact the Privacy Commissioner. Contact details for the Privacy Commissioner are available on the Privacy Commissioner’s website on www.privacy.gov.au.
Retention of personal information
Information about customers is indefinitely stored by us, in order that we are better equipped to serve you and keep you up to date with any new product or information we feel will be of interest to you. We do not pass this information onto a third party, except for credit verification and shipping details.
Sale of business
If the company sells the whole or substantially all of its assets at any time, the new owner of the business will receive the personal information we hold about you for the purpose of continuing to conduct the business.